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Chiropractic & Massage Clinic Maffra
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Privacy Policy

Last updated: 10 December 2025

This Privacy Policy explains how Chiropractic & Massage Clinic Maffra
(“we”, “us”, “our”) collects, uses, discloses and protects your personal information when
you use our website https://cmcm.com.au/ or when you
contact or visit our clinic.

1. Who we are

Clinic name: Chiropractic & Massage Clinic Maffra
Address: 141 Johnson St, Maffra VIC 3860, Australia
Email: reception@cmcm.com.au
Phone: (03) 5141 1966

We are committed to protecting your privacy and handling your personal information in
accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What personal information we collect

We may collect the following types of personal information:

  • Contact details: name, last name, email address, phone number, residential area or suburb.
  • Booking and enquiry details: information you provide when you submit a contact form, request an appointment, or communicate with us (including your message and any preferences).
  • Health information: relevant medical history and health information you provide to us during consultations, assessments and treatments. This is considered “sensitive information” under Australian privacy law.
  • Website usage data: IP address, browser type, device information, pages visited, time and date of visits, and other analytics data collected through cookies or similar technologies.
  • Other information: any additional information you choose to provide to us in person, by phone, email, or through the website.

3. How we collect your information

We may collect personal information when you:

  • Fill in a contact or enquiry form on our website.
  • Book or manage an appointment with us.
  • Call, email or otherwise communicate with us.
  • Visit our clinic in person.
  • Use or browse our website, where certain technical information may be collected automatically.

4. Why we collect your information

We collect, hold and use your personal information for purposes including:

  • Providing chiropractic and massage services and managing your care.
  • Responding to your enquiries and processing your appointment requests.
  • Maintaining accurate clinical and administrative records.
  • Communicating with you about your appointments, follow-up care or clinic updates.
  • Improving our website, services and patient experience.
  • Complying with our legal, regulatory and professional obligations.

5. Cookies and website analytics

Our website may use cookies and similar technologies to help it function properly and to
understand how visitors use the site.

Cookies may be used to:

  • Remember your preferences and improve website functionality.
  • Measure and analyse traffic and usage patterns on our site.

You can usually choose to disable cookies in your browser settings, but this may affect how
the website functions for you.

6. Marketing and communications

We may use your contact details to send you information about our services, clinic updates or
health-related information that may be relevant to you.

You can opt out of receiving marketing communications at any time by contacting us or using
the unsubscribe option where provided. We will still send you important administrative
messages about your appointments or care.

7. Disclosure of your information

We may disclose your personal information to:

  • Our practitioners and authorised clinic staff involved in your care.
  • Other health care providers, with your consent or where required or authorised by law.
  • Service providers who help us operate our clinic or website (for example, IT, hosting, booking or email services), who are required to handle your information securely and only for the purpose of providing services to us.
  • Regulators, government authorities or insurers where we are legally required to do so.

We do not sell, rent or trade your personal information.

8. Health and sensitive information

As a healthcare provider, we may collect and hold health and other sensitive information
about you to provide safe and appropriate care.

We only collect this information with your consent, or where required or authorised by law,
and we take extra care to protect it. We use it primarily for:

  • Assessing, diagnosing and treating your condition.
  • Maintaining accurate clinical records.
  • Communicating with other health professionals involved in your care (with your consent, except in emergencies or where otherwise permitted by law).

9. Data security and storage

We take reasonable steps to protect your personal information from misuse, interference, loss,
unauthorised access, modification or disclosure. This includes physical, technical and
administrative safeguards appropriate to the type of information and how it is stored.

We retain personal information only for as long as needed for the purposes outlined in this
policy, or as required by law and professional guidelines for the retention of health records.

10. Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to ask
us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below. We may need to verify your identity before fulfilling your request. In some cases, we may be permitted or required by law to refuse access or correction; if this happens, we will explain why.

11. Overseas disclosure

Some of our third-party service providers (such as website hosting, email or backup services)
may store or process information outside Australia. Where this occurs, we take reasonable
steps to ensure that your information is handled in accordance with applicable privacy laws
and this Privacy Policy.

12. Third-party websites

Our website may contain links to other websites that are not operated by us. We are not
responsible for the privacy practices or content of those third-party sites. We encourage you
to review the privacy policies of any websites you visit.

13. Children’s privacy

We may collect personal information about children when they are patients of the clinic. This
information is usually provided by a parent or legal guardian and is handled with the same
level of care and confidentiality as other patient information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The updated version will be posted on our website with a revised “Last updated” date.

15. How to contact us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle
your personal information, please contact us:

Chiropractic & Massage Clinic Maffra
141 Johnson St, Maffra VIC 3860, Australia
Email: reception@cmcm.com.au
Phone: (04) 6610 4010

We will respond to your enquiry as soon as reasonably practicable. If you are not satisfied
with our response, you may also contact the Office of the Australian Information Commissioner
(OAIC) for further information about your privacy rights.